Artículos sobre: Cuadro de mando de productos

How to Edit and Customise Email Templates

Want to give your emails a personal touch? With TicketingHub, you can customise your receipt emails, pro forma invoices, and refund emails to reflect your brand, complete with your logo, essential details, and even a handy map link to your tour’s meeting point. Because nothing says “professional” like an email that actually looks like you wrote it.

STEPS ON HOW TO EDIT AN EMAIL TEMPLATE
1. Go to the email template
2. Edit the email template
3. Edit email templates in markdown format
4. Finalising the edits

2 Types of Emails



In TicketingHub, you can customise email templates based on the type of email you want to modify. There are two categories of emails:

Account Emails



Account emails in TicketingHub include:

Receipt Emails – Sent to customers after a successful payment, with a receipt PDF attached.

Pro Forma Invoices – A preliminary bill issued before a tour is delivered. It outlines estimated costs, including fees, taxes, and any additional charges. Commonly used for corporate and group bookings, as well as international tour resellers who require formal documentation before finalising a tour.

Refund Emails – Sent to customers when a refund has been processed successfully.

Product Emails



Product emails are specific to your tour products. Examples include:

Abandoned Booking Recovery Email

Voucher Booking Confirmation Email

Ticket Booking Confirmation Email

Booking Changed Email

Booking Cancelled Email

Booking Reminder Email

Booking Feedback Email

How to Edit Email Templates



You can customise your email templates, add your tour logo as an image, and include links to maps for your meeting location by following these steps:

1. Go to the Email Template.



FOR ACCOUNT EMAILS:



Go to Settings

Navigate to the Emails tab

Enable or disable emails – Choose whether to turn specific email types on or off.



FOR PRODUCT EMAILS:



Click on a specific product

Navigate to the Emails Tab

Choose the type of email you want to edit and customise



2. Edit the email template.



View the current template – Click on VIEW to see the email template being sent.

Edit the template – Click on EDIT to customise the content.



Supplementary Information: Using Liquid Tags in Email Templates



TicketingHub email templates use Liquid tags (enclosed in {{ brackets }}). These allow you to pull data from the system and personalise emails automatically. For example, you can include the customer’s first and last name so that emails feel more personal.

Example:



Here are more samples of the liquid TicketingHub supports:

Pestañas líquidas que puedes utilizar en tus correos electrónicos



3. Edit Email Templates in Markdown Format



TicketingHub email templates use Markdown formatting. To edit them properly:

Use StackEdit.io for editing.

Copy the email content from the TicketingHub editor.

Paste it into StackEdit.io.

Customise the text: bold important details, italicise, add bullet points, and insert images or links.

The left side of the editor is where you make changes, and the right side shows a live preview.



Once satisfied with your edits, copy the Markdown text.

Paste the edited text back into the TicketingHub editor.

4. Finalising the Edits.



Click SAVE CHANGES to apply updates.

Send a test email – Click on SEND TEST EMAIL to preview how the email looks in your inbox.



Conclusion



And that’s it! Customising your emails in TicketingHub is that easy. With these simple steps, your emails will look polished, professional, and perfectly on-brand. Now go forth and wow your customers with emails that feel as personal as a handwritten note (but way less time-consuming).

Updated on: 16/02/2025

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